WITYPOWER SUPPORT
Help center
Help with your charger, delivery and orders. Find an answer here or use the chat button for customer support.
Manuals & setup
Use the instructions that match your charger model. For help finding the right manual, use the chat button.
Q Series setup
Check the power supply, input connection and vehicle cable before installation.
Installation guidanceFrequently asked questions
F and H: is the vehicle charging cable attached?
The F and H configurations in this range have an attached vehicle charging cable. Choose 7, 11 or 22 kW and a hardwired or industrial-plug input to suit your vehicle and power supply. Check the vehicle connector and installation before purchase.
Q Series: should I choose 11kW or 22kW?
Q Series configurations offer 11kW at 16A per phase or 22kW at 32A per phase, using a 400V three-phase supply. Actual charging power also depends on your vehicle and electrical installation.
Q Series: hardwired or CEE input?
The hardwired version needs a fixed electrical connection installed by a qualified professional. The CEE version connects to a suitable, correctly installed CEE socket and can be removed from its wall mount. The socket, circuit and current rating must match the selected configuration.
Q Series: which vehicle cable do I need?
The charger has a Type 2 socket. Use a separate vehicle charging cable with the correct connectors and current rating. Check the selected package for included accessories.
Q Series: how can I control charging?
The Q Series supports app and RFID control, with Wi-Fi and Bluetooth connectivity. Select charging current at the unit and use supported app functions to schedule charging.
Q Series: are load balancing and OCPP included?
Dynamic load balancing and OCPP expansion require optional accessories. Check the selected configuration before ordering.
Where do you deliver, and is shipping included?
The €299 Q product price includes VAT. Shipping is charged separately and paid by the customer. Delivery availability depends on the country and postcode. Check our delivery areas and exclusions. For delivery questions, use the chat button.
How do I get the return address?
Use the chat button for help with a return. Have your order number and charger model ready. The dispatch warehouse is not a return address.
Return address
MIC Logistik GmbH
A. Wang
Oppelner Str. 36
41199 Moenchengladbach
Germany
Product support
For help with your charger, open the chat and have the model and any error message ready. Installation work should be carried out by a qualified professional.
Customer care